Return & Refund Policy

1. Scope of This Policy

This Return & Refund Policy explains how purchases of AI Wizardry subscriptions are delivered, cancelled, and refunded. It applies to purchases made directly on aiwizardry.app and paid through our payment processor, SSLCommerz. It forms part of, and is incorporated into, our Terms of Service.

Subscriptions purchased through the Apple App Store or Google Play are billed by the store, and refunds for those purchases are requested from and decided by the store under its own policy.

2. Digital Products and Delivery

AI Wizardry is a fully digital service. We sell subscriptions that unlock premium learning features — nothing physical is manufactured, stocked, or shipped, so no courier or shipping time applies.

Delivery is instant: premium access is activated on your account automatically as soon as your payment is confirmed — typically within a few minutes, and in every case within 24 hours. Delivery works identically wherever you are, inside Dhaka, elsewhere in Bangladesh, or abroad.

If your payment succeeds but premium has not appeared on your account within 24 hours, contact support@aiwizardry.app and we will either activate your access or refund you in full.

3. Returns

Because the Service is digital, there is nothing physical to return. Where this policy or applicable law entitles you to give back a purchase, that takes the form of a refund as described below.

4. Nothing Renews Automatically — No Cancellation Needed

Subscriptions bought on aiwizardry.app do not renew automatically, so there is nothing to cancel. Each purchase gives you premium access for a fixed period — 7 days (weekly), 30 days (monthly), or 365 days (yearly) — and then simply ends.

We never store your card or wallet details, and we cannot charge you again on our own: every payment requires you to complete a new purchase yourself. If you do nothing, you are not charged again. If you buy again before your current period runs out, the new period is added on top of the time you have left rather than replacing it.

Subscriptions bought through the Apple App Store or Google Play follow that store's own renewal rules, which may include auto-renewal — manage or cancel those in the store.

5. When You Are Eligible for a Refund

We will refund a payment in full in the following cases:

• Duplicate payment — you were charged more than once for the same access period.
• Non-delivery — your payment succeeded but premium access was never activated on your account and our support team could not activate it.
• Charge you did not authorise — a payment was taken from your card or wallet without you completing a purchase.
• Any case where a refund is required by mandatory consumer-protection law that applies to you.

Refund requests should be made within 15 days of the charge. Requests made later may still be honoured for duplicate payments and non-delivery, at our reasonable discretion or where the law requires.

6. What Is Not Refundable

• Change of mind — premium access is delivered instantly and in full at the moment of payment, so a purchase is not refundable simply because you changed your mind afterwards.
• Partially used access periods — no pro-rated refunds or credits for the unused remainder of a period, except where mandatory law requires otherwise.
• Purchases made through the Apple App Store or Google Play — request those refunds from the store.

Nothing in this policy limits any non-waivable statutory refund or cancellation right you may have under applicable law.

7. Refund Timeline

Once a refund is approved, we issue it to your original payment method (card, bKash, Nagad, other mobile wallet, or bank) through SSLCommerz within 7 to 10 working days. Depending on your bank or wallet provider, the amount may take a few additional days to appear on your statement after it is issued.

8. How to Request a Refund

Email support@aiwizardry.app from the email address on your AI Wizardry account and include: the transaction ID (from your payment confirmation), the date and amount of the charge, and a short description of the problem. We aim to respond within 48 hours on business days and to decide eligible requests promptly.

9. Contact

Questions about this policy can be sent to support@aiwizardry.app (general) or legal@aiwizardry.app (legal). Postal address: AI LABS, Plot-12, Sonargaon Janapath Road, Sector-12, Uttara, Dhaka-1230, Bangladesh.